ABSTRACT
In connection with the maintenance and enhancement
of quality community health center, a health organization implement ISO
900-2000 standard for clinical management of change in quality-oriented
organization, need to demonstrate ability to meet customer needs and in
accordance with existing regulations to determine the feasibility of
standardizing the level of infrastructure facilities and community health
centers order to establish a community health center with a good quality, so as
to minimize the standard of service to this standard can be implemented in all
public health centers in an effective and efficient in investigating the
influence of ISO (International Organization for Standardization) to the number
of patient visits at health centers
The aim of this study is to determine the influence
of ISO (International Organization for Standardization) to the number of
patient visits in the Central District Health Regency Bantul Sedayu Sedayu.
The method of this study was an observational
analytic non-experimental with using the secondary data. Taking data use
cross-sectional method. The sample of this study are from data of 12 months
(January to December) of the number of
patient visits in general clinic, dental
clinic and mother-child health in 2005 (before ISO) and in 2008 (after ISO) in
a community health center Sedayu I Bantul. Then the data is processed with
paired sample t-test.
The result of this study indicate that
ISO (International Organization For Standardization) can increase the number of
patient visit in community health centers Sedayu 1 at general clinic, dental clinic and mother-child health
clinic. The number of patients visit in community
health canters are increase if compared to before ISO. Depend on T-Test samples
paired in general clinic, dental clinic and mother-child health there are increasing of number of patient visit significantly
(p<0.05). It indicate that society get service as standard and has good
enough satisfaction according to the increase of patient visit.
Keywords: Figures for patient visits, health center, ISO
(International Organization for Standardization)
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